Refund policy

Return and Refund Policy – DECODE THE EMPIRE ORIGINAL AND CUSTOM APPARELOverviewThis Return and Refund Policy outlines the conditions under which products purchased from the DECODE THE EMPIRE ORIGINAL AND CUSTOM APPAREL online store may be returned or exchanged. By making a purchase, you agree to the terms set forth in this policy, in conjunction with our Terms of Service, Privacy Policy, and Shipping Policy.Eligibility for Returns and ExchangesDECODE THE EMPIRE ORIGINAL AND CUSTOM APPAREL primarily offers exchanges for defective merchandise only. We do not offer refunds or exchanges for non-defective items, or for reasons such as change of mind or incorrect size selection.Timeframe for ExchangesRequests for exchanges due to defective merchandise must be initiated within seven (7) calendar days from the date of delivery. This timeframe excludes Sundays, as there are no shipping services on that day. Requests made outside of this 7-day period will not be accepted.Process for Defective Merchandise ExchangeTo initiate an exchange for defective merchandise, please follow these steps: